Refund policy
Last Updated: September 5, 2026
At OOM Labs, LLC (“OOM Labs,” “we,” “us,” or “our”), every order placed on oomlabs.shop is covered by our 90-day Love-It Guarantee. This policy explains how it works.
1. The 90-Day Love-It Guarantee
If you don't love what you ordered, email loveit@oomlabs.shop within 90 days of delivery and we'll refund your purchase in full. No questions, no return shipping, nothing to send back. Opened or unopened doesn't matter.
Include your order number, or the email address or shipping address you used, so we can find the order. We handle every claim ourselves, never a third party.
2. Refunds
- Refunds go to the original payment method.
- They usually appear within 5–10 business days, depending on your bank.
- We don't issue refunds to a different payment method or as store credit unless we agree otherwise with you.
3. Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or isn't what you ordered, email us as soon as you notice, with a photo if you can, and we'll replace it or refund it at no cost to you.
4. Pre-Orders
You can cancel a pre-order for a full refund any time before it ships. Once it's delivered, the 90-day guarantee applies.
5. Purchases From Retailers
Products bought from a retail partner are returned under that retailer's policy. We can't refund purchases made outside oomlabs.shop, but we will help the retailer verify authenticity or a defect if needed.
6. Missing Packages
See our Shipping Policy. In short: give a “delivered” package 48 hours, check with neighbors, then email us.
7. Fair Use
We reserve the right to decline refund requests that show clear signs of abuse, for example repeated guarantee claims across many orders, orders placed for resale, or fraudulent chargebacks.
8. Changes to This Policy
We may update this policy from time to time. Changes take effect when posted here; the “Last Updated” date at the top reflects the current version.
9. Contact
Email loveit@oomlabs.shop or text (720) 739-0230.