Refund policy

Last Updated: January 17, 2026

At OOM Labs, LLC (“OOM Labs,” “we,” “us,” or “our”), we stand behind the quality of our products and aim to provide a positive customer experience. This Return & Refund Policy explains when and how returns, refunds, and replacements may be processed.

By placing an order on our website or purchasing at an authorized retailer, you agree to the terms outlined below.

1. General Policy Overview

Because OOM Labs sells ingested health supplements, certain restrictions apply for safety and regulatory reasons.

We are committed to maintaining product integrity and cannot resell opened items.

Summary:

  • Unopened products may be returned within 30 days of delivery.
  • Opened products are not eligible for return or refund, except in cases of product defect or incorrect shipment.
  • Subscription orders follow special rules (see Section 5).
  • International orders may have limitations due to customs or shipping constraints.

2. Eligibility for Returns

To qualify for a return:

  1. The product must be unopened, sealed, and in its original condition.
  2. The return request must be submitted within 30 days of the delivery date.
  3. Proof of purchase (order number, receipt, or email confirmation) must be provided.

We reserve the right to deny return requests that do not meet these criteria.

3. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened, used, or tampered-with supplement bottles
  • Products without original packaging
  • Items purchased more than 30 days ago
  • Gift cards
  • Final-sale or clearance items (if applicable)
  • Items purchased through unauthorized resellers

4. Reporting Issues (Damaged, Defective, or Incorrect Items)

If you received:

  • The wrong product
  • A damaged shipment
  • A product with a packaging or quality defect

Contact us within 7 days of delivery, and we will provide a replacement or refund at no additional cost.

You may be required to submit photos of the product and packaging to assist with verification.

5. Subscription Orders

5.1 Subscription Renewals

Subscription renewals are billed automatically at the interval you selected.

Once a subscription order has been processed or shipped, it is not eligible for cancellation or refund, except in cases of damage or defect.

5.2 Canceling Before Renewal

You can cancel your subscription at any time through your customer account or by contacting support.

To avoid charges, cancellations must be completed before the next billing date.

6. International Orders

We ship globally; however, due to customs regulations and transit limitations:

  • We cannot refund or replace orders seized, rejected, or delayed by customs authorities.
  • Shipping fees, duties, and taxes on international shipments are non-refundable.
  • Returned international packages (e.g., due to incorrect address or unclaimed delivery) may incur additional fees.

If your order arrives damaged or incorrect, we will still support you—please contact us.

7. Return Process

To initiate a return:

  1. Contact us at [Insert Email Address] with your order number and reason for return.
  2. If approved, you will receive instructions and the return address.
  3. Ship the item back using a trackable method.
  4. Once received and inspected, we will notify you of the approval or denial of the refund.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • Original shipping fees are non-refundable.

8. Refunds

Once a returned product is received and approved:

  • Refunds are issued to the original payment method
  • Processing usually takes 5–10 business days, depending on your financial institution

We do not issue refunds to alternative payment methods or store credit unless specifically agreed upon.

9. Retail Purchases (In-Store)

If you purchased OOM Labs products from an authorized retail partner:

  • Your return must be processed directly with the retailer, following their own policy
  • Retail stores may have different return timelines or requirements
  • OOM Labs is unable to directly refund or exchange items purchased outside our website
  • We will support retailers in verifying authenticity or defect claims as needed

10. Exchanges

We do not offer direct item-for-item exchanges.

To exchange a product:

  • Return the unopened item following this policy
  • Place a new order for the product you prefer

11. Missing or Lost Packages

If the carrier marks the package as delivered but you have not received it:

  • Check with neighbors, household members, or your local carrier office
  • Wait 48 hours—carriers sometimes mark packages as delivered early
  • Contact us if the package is still missing after this period

OOM Labs is not responsible for lost or stolen packages, but we will review cases individually and may offer discounts or replacements at our discretion.

12. Fraud Prevention

OOM Labs reserves the right to:

  • Deny returns
  • Limit order quantities
  • Flag accounts for suspicious activity
  • Require additional verification for claims

This helps protect our customers and maintain product integrity.

13. Changes to This Policy

We may modify this Return & Refund Policy at any time. Updates become effective when posted on our website. The “Last Updated” date at the top reflects the most recent version.

14. Contact Information

If you have questions or need assistance, please contact us.