Terms of service

Last Updated: January 17, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and OOM Labs, LLC (“OOM Labs,” “we,” “us,” or “our”). By accessing our website, purchasing our products, enrolling in a subscription, or obtaining our products at authorized retail locations, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access our website or purchase our products.

2. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to purchase or use OOM Labs products. By using our website or placing an order, you represent and warrant that you meet these legal requirements and have the authority to enter into this agreement.

3. Health & Medical Disclaimer

OOM Labs products are dietary supplements. As required by U.S. law:

  • These statements have not been evaluated by the Food and Drug Administration (FDA).
  • Our products are not intended to diagnose, treat, cure, or prevent any disease.
  • Content on our website, packaging, and marketing materials is for informational purposes only and does not constitute medical advice.

You should consult your physician or qualified healthcare provider before starting any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

Use our products only as directed.

4. Product Information and Availability

We make reasonable efforts to ensure product descriptions, ingredient lists, pricing, and availability are accurate. However, we:

  • Do not warrant the completeness or reliability of any information on our site
  • May modify product formulations without notice
  • Reserve the right to discontinue or limit the quantities of any product

5. Ordering and Payment

All purchases made through our website (powered by Shopify) are subject to:

  • Availability
  • Payment authorization
  • Compliance with these Terms

Accepted Payment Methods

We accept major credit cards, debit cards, and any additional methods supported by Shopify.

Order Acceptance

We reserve the right to refuse or cancel any order at our sole discretion, including for suspected fraud, incorrect pricing, or violation of these Terms.

6. Subscriptions & Auto-Renewal

OOM Labs offers automatic subscription programs for certain products.

By enrolling in a subscription, you agree to:

  1. Recurring billing at the interval you selected
  2. Charges to your chosen payment method until you cancel
  3. Our right to adjust pricing with prior notice

Subscription Cancellation

You may cancel your subscription at any time through your customer account or by contacting customer support.

Cancellations must be submitted before the next billing date to avoid additional charges.

7. Shipping, International Orders & Risk of Loss

Shipping

We ship within the United States and internationally. Shipping times and availability may vary.

International Orders

By ordering products for international delivery, you acknowledge:

  • You are responsible for complying with your local laws and import restrictions
  • OOM Labs is not responsible for seized, delayed, or rejected shipments due to customs regulations
  • You may be responsible for taxes, duties, or additional fees assessed by your country

Risk of Loss

Risk of loss transfers to you upon delivery to the carrier.

8. Returns & Refunds

Our Return & Refund Policy is incorporated into these Terms.

Unless otherwise stated:

  • Unopened products may be returned within 30 days of delivery
  • Opened supplements are typically not eligible for return for safety reasons
  • Refunds are issued to the original payment method once the return is processed

Subscription orders that have already processed are not refundable unless required by law.

9. Prohibited Conduct

You may not:

  • Misuse the website or attempt unauthorized access
  • Use content or materials for commercial purposes without our permission
  • Submit fraudulent orders, chargebacks, or false information
  • Post misleading or defamatory reviews
  • Re-sell OOM Labs products without express written authorization

10. Intellectual Property

All website content—including branding, trade names, product photos, text, graphics, logos, designs, and other materials—is the exclusive intellectual property of OOM Labs or its licensors.

You may not copy, reproduce, distribute, or create derivative works without our written consent.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, policies, or practices of these external resources. Your use of third-party websites is at your own risk.

12. Privacy Policy

Your submission of personal information is governed by our Privacy Policy, which is incorporated into these Terms. Please review it to understand our data practices.

13. Compliance With Local Laws

By purchasing our products, you acknowledge and agree:

  • You are responsible for ensuring compliance with local regulations in your jurisdiction
  • We make no claims regarding legality or approval of our products outside the United States

14. Disclaimer of Warranties

Our products and services are provided “as is” and “as available”, without warranties of any kind, express or implied. We do not guarantee:

  • Specific health outcomes
  • That the website will be uninterrupted or error-free
  • That product descriptions or content are free from inaccuracies

15. Limitation of Liability

To the fullest extent permitted by law:

  • OOM Labs shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our products or website.
  • Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations, so these may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless OOM Labs, its officers, employees, and partners from any claims, damages, liabilities, or expenses arising from:

  • Your misuse of the website or products
  • Your violation of these Terms
  • Your breach of any applicable law
  • Your infringement of intellectual property rights

17. Termination

We reserve the right to suspend or terminate your access to our website or services, including subscription services, at our discretion and without prior notice if you violate these Terms.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of [Insert State], United States, without regard to conflict-of-law principles.

Arbitration Agreement

Any dispute arising from these Terms or your use of our products shall be resolved through binding arbitration, except where prohibited by law.

Class Action Waiver

You agree that disputes will be resolved only on an individual basis and not as part of any class, consolidated, or representative action.

19. Changes to These Terms

We may update these Terms at any time. Changes take effect upon posting the updated Terms on our website. Continued use of our products or site constitutes acceptance of the revised Terms.